Order will be shipped within 7 business days upon payment received. Items are being shipped from China (partial items from our Spain warehouse) using Airmail, Courier, Express (based on your choices), reach most of the countries within 7-35 working days.
In case you receive a defective item, the customer has up to 7 days from date of receipt to request for refund or exchange for a new one.
In case you receive a wrong item, items must be returned in it’s original and unused condition and must also be in it’s original box and packing.
We do not allow refunds or exchanges because of change of mind. Please read all description as provided as a guide before you order. We take every step to ensure that we ship out correct item, but there will be occasion when you receive items which are different from the description. In such case, we would like to ask you contact us immediately so we may remedy the situation. Your satisfaction is important to us and we also value business with you.
If you are satisfied with our service and our rc car products and spare parts, please leave positive feedback with us. It’s really important for us to keep high rate of positive feedback. Please contact us before leaving any negative or neutral feedback. We will work with you to solve any problem on time. Thanks for your understanding and cooperation in advance.
We are not responsible for any custom duty or import tax. We will leave POSITIVE FEEDBACK with you after receiving the payment. Please contact us if you are unsatisfied with the item after received it.
All emails and messages will be answered within one business day. If you do not receive our reply in time, please kindly resend your email and we will reply t o you as soon as possible.
Thank you & Best regards!
Zero Hobby Team